Where do you ship from?

We ship from Milton, Ontario, Canada

How do I contact you?

By Phone -  Monday to Friday from 10am-6pm EST 1-(519)-865-3498  

By Mail - Spareparts, 1111 Zimmerman Crescent, Milton, ON, L9T5S8, Canada.

By Email

Can I pick up my order?

Sure! Please contact us to make arrangements. We are open Monday-Friday 10am-6pm. We are located at 224 Main Street E., Milton, ON L9T 1N8

Do you have a Cash and Carry Showroom?

We have a working warehouse. If you are in the area, you are welcome to visit. Our products are in their original containers and not on display.

Can I cancel my order?

If you would like to make changes to or cancel an order that has already been submitted, please contact us immediately at 519-865-3498.

The item I want is out of stock

We strive to have a fully stocked warehouse. In the event your desired item is out of stock, please contact us or check back on the website for an update.

Can I return an item at a Gift Show?

Yes. Please contact us ahead of time so we can be prepared for your return or exchange.

Is your clothing one size fits all?

Most of our clothing is a one size. If there are sizes available, please choose from the drop down menu. We can not guarantee the sizes are true to Canadian sizes.

Are your earring nickel and lead free?

We can not guarantee that our metal earrings are nickel and lead free.

The Clock necklaces don’t work?

Our watches and clock necklaces come with working batteries. They are tested before they leave our warehouse. The tab is pulled on the watch necklaces to ensure they are not working in transit. Please make sure you have pushed down on the tab to start the watch/clock. All clock necklaces take a small watch battery that can be replaced by lifting the back flap. We will guarantee the battery for 10 days after shipping. Please notify us if the battery is not working and we will gladly credit you or send you a new product.

Can I use my own courier service?

Sure. If you would prefer to use your own courier, please provide us with the account details when submitting your order.

Where are your products made?

We personally source our products in Indonesia, Thailand, the Philippines, India and China. We visit the local artists while on our buying trips and meet their families, have lunch or tea with them and form relationships with these wonderful people. Many of our products are hand made with pride.