- Shipping & Delivery
Orders are packed and shipped Monday to Friday only. Orders placed on weekends or select holidays, will be processed the following business day. We aim to have your order processed and delivered within 3 business days from the confirmation date.
Orders are shipped within Canada using Canpar or Canada Post Expedited. We calculate the rate once your order has been packed based on weight and box dimensions. We do not mark up the shipping price. The customer is responsible for the cost of shipment. The final rate includes all taxes. All orders are FOB Milton.
It is the sole responsibility of the purchaser to ensure all necessary details are included for shipping. This includes, but not limited to, the correct shipping address, street number, postal code and contact name. If you would like to request special delivery directions (example: service door, leave on step) please advise us prior to shipment so we may alert the driver. Please note that Canpar can not deliver to a PO Box.
- Returns & Replacements
We want you to be completely happy with your order. If you are not completely satisfied, please contact us within 14 business days from the shipped date.
To return an item(s) it is the customers’ responsibility to arrange and pay for all returns (some exceptions apply). We advise you retain a tracking number as Spareparts is not responsible for lost parcels. Returns will not be accepted unless they have been authorized by Spareparts. Items must be returned in their original packaging and unworn. Once the items have been received at Spareparts, we will issue a refund.
Please report any damaged items by phone, fax or email within 30 days of the shipped date. We will gladly refund or credit your account. Please provide the stock number of the item, the number of items, colour, your invoice number/store name and phone number. If you would like a replacement we will gladly send out a replacement at no cost.
Any refunds will be processed on the original credit card used for the purchase.
All refunds will be confirmed via email, fax or mail. Please allow up to 30 days for refunds to be processed.
Sale items and Clearance items are final sale items and do not qualify for a refund or exchange.
Please use our online order form to complete your order. You will receive confirmation of the order, including a reference number. If you have any concerns about your order, please contact us and have your reference number on hand.
If you would prefer to place your order with a person, please feel free to call us at 519-865-3498 between 10am -6pm EST Monday-Friday, not including statuary holidays.
You may also email or fax your order if that is your preference. Be sure to include quantity, colours and complete item number.
Colours: We have done our best to display as accurately as possible the colours of the products shown on the spareparts.ca web site. However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate.
- Payment & Pricing
Spareparts accepts all major credit cards: Visa, MasterCard and American Express. We do not accept cash.
To pay by cheque or COD please contact us directly to make arrangements.
Your credit card will be charged once your order is processed.
Order totals shown in the order window during checkout reflect estimated tax. The actual charge to your credit card includes all applicable taxes calculated at the time your order is shipped. Those tax amounts appear on your invoice.
The taxes we charge on merchandise are based on provincial/territorial tax rates. The tax for an order depends on the delivery province or territory.
Tax is also applied to the shipping and handling charges.
If you return an item for a refund, that refund includes the taxes you paid for the item. There is no refund for taxes paid on shipping and handling, because shipping and handling charges are non-refundable as soon as an item has been shipped.
Tax-exempt purchases: If you're making a purchase for a tax-exempt organization or you're an individual who qualifies for a tax exemption, contact us at using the Contact Us form or call us at 519-865-3498.
To ensure compliance with tax laws, we must receive completed forms and verify some information before a purchase can be placed without tax.
All items are listed in Canadian currency and at whole sale prices. Prices are subject to change without notice.
- Updating Account Information
You may make any necessary changes to your account by logging in to your online account. You may also call us at 519-865-3498 or use the Contact Us form to make changes. It is the responsibility of the customer to ensure we have the correct information.